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2011 Member Business Needs Survey

One of the important goals of our Associations is to become a key business resource to our thousands of members throughout our state. Though we provide healthcare insurance, numerous free or discounted products/services, educational/networking events, and advocacy on behalf of smaller businesses in Lansing, we know our members’ needs are constantly changing. That’s why each year we ask you to let us know in what other ways we can be of service.

Please take just a few minutes to complete our 2011 Member Business Needs Survey to help us help you and other members. Last year’s survey results prompted us to upgrade our web sites further, add approximately 12 new product/service offerings, expand educational/networking events, and add new legislative issues to our target list…..directly as a result of member feedback.

Survey

Member Company Name:

Member Primary Contact:

Contact E-Mail Address:

Contact Phone Number:

YOUR CURRENT BUSINESS

1. How would you describe the financial state of your business over the past year?

Growing
Shrinking
Holding

2. What is the single most significant factor interfering with your growth?

3. What is the single most important factor contributing to any successes you have experienced?

4). Have you made any dramatic changes in the past year to any of the following areas or your business (check any that apply)?

Staffing
Sales
Marketing
Product/Service Design
Management Responsibilities
Outsourcing
Technology
None

5. Please check your current full time employee level:

Under 5 Employees
6 – 10 Employees
11 – 25 Employees
26 – 50 Employees
Over 50 Employees

ASSOCIATION RESOURCES

6. Financial Savings: Currently the MBPA & MFBA offer a variety of discounted business products and services like Office Supplies, Gas Rebates, Debt Collection, Credit Card Processing, Identity Theft Protection, Car Rentals, Hotels, Car Leasing, Pre-Employment Screening, College Tuition, COBRA Administration, Payroll, Services on Trade, Business Apps, Loss Protection, Prescription and Vision Discount Cards, Telecommunications, and our Members Helping Members Discount Directory.

Are there any other products or services we might add at a discount to you that would assist you in running your business? (Please list below)

7. Facilitated Networking: Currently the MBPA & MFBA offer many Business Recognition events (like 101 Best & Brightest Companies to Work For) in different regions of the state, nearly 20 Business Networking events to facilitate new business contacts and leads, as well as on-line blogs and forums.

Which of the following best describes your potential interest/involvement in these types of events and activities? (please check one)

We really don’t attend or need these types of events/activities
They are of interest to us, if we can make the time to attend
We are definitely interested in attending some future events

7a. Please list any business-related topics you would like to know more about that we might integrate into our events:

8. Legislative Influence: MBPA / MFBA have actively lobbied for legislation that supports our small to medium-sized company members. We were effective in getting both the SBT and MBT in Michigan repealed to lessen the burden on business owners.

What do you believe should be our top priorities with legislators in Lansing that would benefit your business? (Please list any topics)

8a. Would you be interested in joining our Member Legislative Task Force that works directly with our legislators?

Yes
No

9. Business Knowledge: Currently we try to directly contact each member at least once a year, send out bi-monthly and quarterly information-oriented publications, e-mail and fax ‘Alerts’ for time sensitive issues, provide a bi-monthly magazine, and mailings on various business topics we feel would benefit members.

Please check the one statement that best describes our communications:

We receive too much communication from you
We don’t receive enough communication from you
We receive the right amount of communication from you
We need different information from you

9a. Please list what other information you would like:

10. Service: While we pride ourselves in our Member Service to each member by proactively offering information and helping members problem-solve, we realize we can still improve.

Have you interacted with us within the past year?

Yes
No

10a. If Yes, how would you best describe the services we provided (Please check One)

It was a very positive and valuable experience
It was OK and served my needs at the time
It was not a positive experience, I was disappointed

10b. If not a positive, where might we improve?

Submit